FAQs

We provide services in northeastern Pennsylvania, specifically covering Lackawanna, Luzerne, and portions of Susquehanna and Wayne counties. If you're located in this region, it's likely we can assist you.

To initiate the process, please contact us at 570-383-3257 or 570-654-3441 for immediate assistance. Alternatively, you can submit your information through our online form, and we'll reach out to you to complete the setup.

You can arrange a delivery by calling us at 570-383-3257 or 570-654-3441. For your convenience, we also offer an online form where you can request a delivery. After receiving your request, we'll contact you to confirm that we can meet your desired timeline.

To ensure uninterrupted automatic deliveries, please maintain clear access to your delivery area. During autumn and winter, we kindly request that you keep the area free from snow and leaves. This allows us to maintain your delivery schedule, even when you're not present at home.

One effective way to reduce costs is by upgrading to a new, energy-efficient home heating system. This investment can potentially pay for itself over the next few years, leading to significant long-term savings on your energy bills.

For immediate assistance with billing inquiries, please call us at 570-383-3257 or 570-654-3441. If your matter isn't urgent, you can also reach out to us through our online contact form.

To set up automatic payments, please provide us with your payment information and sign the authorization form. Once we receive the completed form, automatic payments typically begin within 2-4 weeks. We offer this service at no additional charge.

Yes, we accept credit card payments for your convenience. We currently process Visa, MasterCard, Discover, and American Express cards.

To obtain information about your current balance and monthly budget, please contact us at 570-383-3257 or 570-654-3441. You can also submit an online request for this information if you prefer.

Certainly. To discuss adjustments to your payment plan, please call one of our account representatives at 570-383-3257 or 570-654-3441. They'll be happy to review your options with you.